Fractional COO & Operations
Run a tighter operation. Scale without the chaos.
From fractional COO leadership to process redesign and KPI dashboards, CMA embeds directly into your business to build the systems, structure, and clarity you need to grow with confidence.
Who This Is For
For owners buried in their own operation
You're growing — and feeling it. Every process lives in someone's head. Every decision routes through you. Reporting means pulling numbers by hand at midnight. CMA's operations pillar exists for founders and CEOs who need the business to run on systems instead of heroics, without hiring a full-time executive team to get there.
Service 1 of 3
Fractional COO Leadership
Senior operations leadership, embedded in your business on a part-time basis. We lead from within: running the operating cadence, building accountability into the team, and giving the founder a second set of executive eyes on every major decision.
The engagement flexes with your needs — heavier during system buildouts and growth pushes, lighter once the structure holds. You get the outcomes of a COO without the overhead of one.
Service 2 of 3
Operational Support & Process Improvement
Execution-focused support for the backend of your business. Rather than high-level oversight alone, this service is built around doing the work: integrating systems, cleaning up processes, implementing tools, managing workflows, and creating operational clarity across the organization.
The result is a team that knows what to do, how to do it, and who owns what — and a founder whose week is spent on growth instead of firefighting. Short-term cleanup, ongoing backend management, or extra horsepower during a growth phase: support scales to the need.
Service 3 of 3
KPI Dashboards & Reporting
Stop guessing how the business is performing. We build dashboards around the metrics that matter for your model — cash position, pipeline, throughput, labor efficiency — fed live from the tools you already use.
Owners tell us this is the change they feel first: decisions that used to wait on a month-end spreadsheet happen the same day, with everyone looking at the same numbers.
The Owner's Week
Same week. Different business.
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Illustrative — every engagement defines its own target calendar in the first month.
Run Your Numbers
What does owner-dependence cost you?
Every hour you spend firefighting operations is an hour not spent on the work only the owner can do — sales, strategy, relationships. Put your own numbers in.
Your estimate
Owner hours absorbed by operations each year
750 hrs
Annual value of that time
$112,500
Embedded operational leadership typically costs a fraction of that number — and gives the hours back.
Illustrative estimate from your inputs (50 working weeks). Not a quote or financial advice.
Your operation can run without heroics. We'll prove it.
How It Works
How we embed
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Intro Call
Where is the friction? Thirty minutes to find out whether embedded operations help is the right move.
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Operational Audit
We map your workflows on site, interview the team, and identify the bottlenecks that cost you the most.
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Build Systems
Processes redesigned, SOPs written, dashboards stood up, tools integrated — with your team, not around them.
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Run & Optimize
We stay in the operating rhythm, measure results, and hand off cleanly as your team takes ownership.
FAQ
Fractional COO questions
What is a fractional COO?
A fractional COO gives you senior operations leadership on a part-time basis — the strategic oversight of a full-time COO without the $200K+ salary. CMA embeds directly into your business: leading operations, building accountability, managing vendor relationships, and supporting your decisions as the owner.
How is this different from regular consulting?
A consultant hands you recommendations; a fractional COO owns outcomes. We run the operating cadence, hold the team accountable, and do the work — process redesign, dashboard builds, SOP creation — rather than describing it. It is an operating role, not an advisory one.
What does fractional COO support cost?
Engagements are scoped to your needs — from hourly operational support (starting at $75/hour) to ongoing fractional COO retainers. Either way it is a fraction of a full-time executive hire, with no recruiting risk and no long-term payroll commitment. Pricing is fixed on your intro call.
Do you work on site?
Yes — on-site presence is central to how CMA does operations work. You cannot fix a workflow you have never watched. We travel to client locations, sit in on operations, and implement in real time, supplemented by remote support between visits.
My business is small — do I really need a COO?
If you are the bottleneck for every decision, spending your week firefighting instead of growing the business, you need operational structure — whatever the title. Most CMA operations clients are businesses under 50 employees. The earlier the structure goes in, the cheaper it is to build.
What results should I expect?
Concretely: documented processes your team actually follows, dashboards showing real-time business health, fewer owner hours consumed by day-to-day operations, and an organization that can scale without breaking. We define the target metrics with you in the first month and report against them.
The Full Practice